Trouble Checking Out

[OmegaZ]

Hey Paizo. I wrote you folks an email to [e-mail] back on Sep. 20th at 10:00 PM CT, then again on Sep. 22nd at 10:49 PM CT, and Sep. 25th at 11:02 AM CT. I haven't receive any response to these emails so I'm reaching out to you here. Here are the emails I've sent.

Please help me out. Thanks in advance! :)

9/20 email:

Hey Paizo,

I'm trying to check out with PDFs of the Book of the Damned and Elemental Master's Handbook, but when I click to submit my order nothing happens. There's the little loading swirl on the screen, but then nothing happens. I've checked my email and my downloads but it the purchase isn't going through.

I did just add a new card to my account, could that be the trouble? I just checked my bank statement online and it showing 3 pending charges for $20.48. Obviously I only want 1 of these to go through, as I don't need to pay for the PDF's multiple times.

Let me know and thanks in advance!

Yours,
Tommy Zei
___________________________________________________________________
9/22 email:

Hello Paizo,

I deleted my old payment methods, re-entered my new card, but when I click "Place Your Order" nothing happens. Please do what you can to make sure the charge only goes through once. I've got money, you've got PDF's, let's make this happen.

Thanks in advance!

Yours,
Tommy Zei
___________________________________________________________________
9/25 email:

Hey Paizo,

Its been 5 days since my first email and I have yet to receive any responses. Would really like those PDF's. Please respond as soon as you can.

Yours,
Tommy Zei

[Sharaya]

It looks like I responded to your first email yesterday.

Thanks for letting us know you sent multiples. I'll get the others cleared out of the backlog.

Thanks!
~Sharaya