Order Order 4346473 stuck as pending.


Customer Service


Hello, I have a problem where an order has been stuck as pending for quite some time, apparently due to one item in the order being discontinued after I had placed an order for it. Is there any way to remove the discontinued item from the order so I can get the book I want at least?

Customer Service Representative

Hi Kerta,

Thanks for the notification. I'm sorry to see that the order hasn't shipped. It looks like we've had a hard time tracking down the dice from suppliers. Sorry about that!

I have cancelled the dice from the order. You should get an updated order confirmation email. We'll get the book shipped as soon as possible.

If you have any further questions, please let us know.

Thanks!
~Sharaya

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