Dear customer service,
I was cleaning up my gaming bookshelf and couldn't find book 6 of the Ironfang Invasion. I came here to check and realized that for some reason it got canceled!
Now I think this is because I asked to make some changes for my August subscription shipment and apparently that got overlooked.
Can you send a copy my way? And also unlock the PDF? Because I never paused my subscription and still I don't even have access to the PDF.
Please note that I am not sure if you already charged me for it.
Thank you so much!
(I realize I am using a lot of your time recently, sorry about that!)
Hi Nullpunkt,
Sorry for any confusion with this. It looks like Ironfang Invasion #6 was cancelled from order #4355905, though I am having a hard time figuring out why. It has not been charged for yet.
I have reinstated it and it's in your sidecart to ship with your October subscription order. If you would like it shipped sooner than that, please let us know.
Thanks!
~Sharaya
That's perfect, thanks. Will I get PDF access at the same time it ships, too?
Yes. Free PDFs are linked to the physical item being processed for shipping.
Awesome! Thank you so much!