book binding failing

[Kagerage]

i have seen on the threads about this and now mine has started to decay. where do i send the info/ pic of this to ( i got my book from paizo)

[Franz Lunzer]

The email-address is at the bottom of nearly any Paizo.com site: [e-mail]

[Diego Valdez]

Hello Kagerage,

Franz is correct. Please send pictures and any relevant information, like order number, to the email address he listed. Please keep in mind that we have an extremely large influx of emails and are working to get them all caught up so it may be some time before you get a response. Even if it takes a while we will respond to you as soon as we get to your email.

[Kagerage]

np, thanks for the info.

[Kagerage]

Can't find the steps the retail store is to take

[Diego Valdez]

Hello Kagerage,

A retailer should just follow the same procedures they do for any defective item. They exchange or return it and then get a credit or exchange from their distributor, who will do the same with us. The new printing will go into distribution as soon as it arrives so if they do not have any more they should be able to get more copies of the book as soon as it is available.

[Kagerage]

ok thanks just making sure I had one of my books changed out from them, the other I sent pics to customer service email, I know yall are backed up so not rushing just letting you know.

[Diego Valdez]

Hello Kagerage,

We did receive your email. We should be able to get it all taken care of as soon as we get to it in the inbox. It may be a little while before you hear back from us but you will hear back.