Still awaiting an email response

[Raelice]

I sent an email to customer service concerning my starfinder book binding, been 3 days with no response :( Order 4420573

[Diego Valdez]

Hello Raelice,

We have received your email. We have received an extremely high volume of emails and are catching up on the backlog as quickly as possible. We'll get your email taken care of as soon as we get to it.

[Raelice]

Diego Valdez wrote:

Hello Raelice,

We have received your email. We have received an extremely high volume of emails and are catching up on the backlog as quickly as possible. We'll get your email taken care of as soon as we get to it.

Approaching 1 week...

[Diego Valdez]

Hello Raelice,

As mentioned above, we have an extremely large backlog of emails. We are working to get them all answered as quickly as possible. When we get to yours you will get a response. It may take some time but you will get a response.

[buickhawk]

Raelice wrote:

I sent an email to customer service concerning my starfinder book binding, been 3 days with no response :( Order 4420573

3 days? I have been waiting 2 weeks for an email response.

[Diego Valdez]

Hello Buickhawk,

Did you send your original email from a different email address? I checked the inbox to verify we got it, but the only email I see from the email address attached to your account was sent yesterday.

[buickhawk]

I did, but tried this one after no response.

[buickhawk]

The original one I sent included a picture of the messed up pages.