Payment Declined


Customer Service


I am getting a payment declined error message from your point of sales system. It never prompts to enter a CCV code, and then tells me it can't process my order because card information is invalid.

Customer Service Representative

Hello Oronin,

The incorrect information is not the ccv code. In the state field on the billing address you have both the abbreviation and the full name of the state. It is seeing too many characters in that field (it should only see 2, the state abbreviation) and is flagging it as incorrect. I have removed the state name so only the abbreviation is there and submitted the order for you. You will be receiving an email confirmation and should be able to see the PDFs on your My Downloads page.

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