Starfinder

[Chris Ballard]

My core book is falling apart too.

[Diego Valdez]

Hello Chris,

I'm sorry to hear you got a damaged book! We should be able to get a replacement set up for you. Please send a picture or 2 of the bad book to [e-mail] and we should be able to get it taken care of.

[Chris Ballard]

I sent a couple emails with pictures. The damage isn't too bad now, but I'm guessing it will be worse with more time.

[Diego Valdez]

Hello Chris,

Thank you for the pictures. I have set up a replacement for you which should be on its way to you along with your September subscription order. You will be receiving an updated email confirmation reflecting that change.

[Chris Ballard]

Thanks.

[Chris Ballard]

So the good news, I received my replacement copy today. The bad news, the replacement is already falling apart.

[Chris Ballard]

I sent an email with some pictures.

[Katina Davis]

Hi Chris,

I'm sorry to hear that your replacement was having the same problem. :( I've found your pictures in our inbox, and I'll make sure to pass them along.

In the meantime, I've got another replacement order set up for you, and it should be sent out as soon as our warehouse reaches it in their shipping queue. Just let me know if there's anything else I can help out with in the meantime.

Thanks, and have a great evening!
-Katina

[Chris Ballard]

Unfortunately, the replacement copy I received today came in with more of the same trouble. I sent an email.

This copy seemed to fair a little better than previous copies.

[Diego Valdez]

Hello Chris,

Thank you for letting us know. We did get your email and will be sending you a new replacement.

[Chris Ballard]

Diego Valdez wrote:

Hello Chris,

Thank you for letting us know. We did get your email and will be sending you a new replacement.

Thanks