Can't change email address

[Erik Wolff]

I'm trying to change the email address on my account and it's telling me that Gmail is not a valid address. Read an older post and an adjustment was made, can I get this same adjustment please?

[Katina Davis]

Hi erik_wolff,

Thanks for letting us know! Gmail should be just fine for an email address, so I'm wondering if there is another issue. Please send an email to [e-mail] to let us know which email address you are trying to enter, and we can do some investigating to see if there may be other causes.

I apologize for any confusion or inconvenience! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.

Thanks!
-Katina

[Erik Wolff]

I sent an email to the address you've provided on Aug 24th and I've not heard back. I still can't change my email address.

[Diego Valdez]

Hello Erik_wolff,

The reason you couldn't change the email address if because you had a second account that was using the gmail address. I have merged the accounts and you should be able to change the email address now.

[Erik Wolff]

Diego Valdez wrote:

Hello Erik_wolff,

The reason you couldn't change the email address if because you had a second account that was using the gmail address. I have merged the accounts and you should be able to change the email address now.

Thanks Diego for catching that. I certainly didn't remember creating a 2nd account. I was able to successfully update my email address!