Mummy's Mask AP 1: The Half-Dead City Fantasy Grounds Synchronization

[Dkyrn]

Hi,

I've purchased the Mummy's Mask AP PDFs and they are listed on My Downloads but it does not register as having been purchased when attempting to add the above Fantasy Ground module.

[Katina Davis]

Hi Dkyrn,

Sorry for the confusion! We've recently been having some issues with synchronization for programs such as Fantasy Grounds and Smiteworks, our tech team is aware of the issue and they should be working on a fix. I don't currently have an estimate for when it will be resolved, but there will likely be some sort of messageboard post once it's been fixed.

Thanks for your patience!
-Katina

[Adam Jung]

Katina Davis wrote:

Hi Dkyrn,

Sorry for the confusion! We've recently been having some issues with synchronization for programs such as Fantasy Grounds and Smiteworks, our tech team is aware of the issue and they should be working on a fix. I don't currently have an estimate for when it will be resolved, but there will likely be some sort of messageboard post once it's been fixed.

Thanks for your patience!
-Katina

so, right now it appears that the synchronization is taking place with PZO9080E, Empty Graves, whereas The Half-Dead City is PZO9079E unless I miss my guess.

[Adam Jung]

Well the good news is that Empty Graves is now syncing, as predicted, when it became available. However The Half-Dead City still is not...

[Dkyrn]

Hi,

I'm just going to follow up. It's been over a month and the 2nd chapter of the AP is out. It does synch properly and is available at the proper discount, but Book 1 still does not seem to be Synching properly. As mentioned above, PZ09080E synchs, PZO9079E does not synch despite the fact that I own them both.

[Adam Jung]

Let me be more direct. It appears that Paizo/Fantasy Grounds have been syncing the wrong Product Number since it became available. PZ09080E when it should have been PZ09079E. Now that PZ09080E is available for sync, and successfully synced immediately, that became even more obvious. I imagine, it's simply a matter of updating the product number mapping or list or whatever to reflect that.

[Erik Keith]

Greetings Adam, Dkyrn,

This is something we should have resolved in the near future (estimating early this week). I'll make a follow up post once the sync issue as soon as we have it resolved.

- Erik K

[Adam Jung]

Erik Keith wrote:

Greetings Adam, Dkyrn,

This is something we should have resolved in the near future (estimating early this week). I'll make a follow up post once the sync issue as soon as we have it resolved.

- Erik K

No worries -- just trying to provide observations to drive a solution.

[Erik Keith]

Alright, if you'd like to give it another shot it should be working now. Let me know if it gives you any trouble though!

- Erik K

[Dkyrn]

Hey, this has been fixed for me and I was able to make the purchase with the proper discounts applied. Thanks for your assistance with this.