Hello Paizo team,
I received my order of the limited edition Starfinder CRB on Friday and upon my first opening of the book the spine was already mostly separated from the interior. I called it in to your customer service phone department that day, who advised I send an email with pictures attached. I did so but have yet to hear back from the customer service team. The book is gorgeous but I would like to actually be able to use it without it falling apart on me. Anything you could do would be appreciated.
--Mark
I just got an email from the team; they'll be taking care of me. I've been with Paizo a long time, I've got my copy of the Pathfinder Alpha that I printed out still displayed on my shelf. This is only the second time I've ever had issues with a product out of about 100 or so, and now both timed customer service has stepped up. Keep up the good work!
--Mark
Hello Mark,
We have an unusually large volume of emails. We're working to answer them all, but the response time is longer than normal right now. You should be all set now.
Hello Mark,
We have an unusually large volume of emails. We're working to answer them all, but the response time is longer than normal right now. You should be all set now.
Yes sir! Like I said, you guys have taken care of me once again. I'm looking forward to the rest of the Starfinder line and further PF products. Thanks again!