Gen con order


Customer Service


Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Hello - I have not yet received a confirmation email about my pick up at gen con order - everything was still in the sidecart when I last looked earlier today.

Customer Service Representative

Hello Feeroper,

When we tried to finalize the order we got a payment method failure. The decline we got was, "General decline of the card. No other information provided by the issuing bank." This is a decline on your banks end so I don't have any more information about it. When you are ready let us know and we can try again.


Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Hello Diego - thanks for letting me know - I called in and talked to someone at customer support on the phone a moment ago and they got it sorted for me - I just got the confirmation email now too. Thanks, you guys are great!

Customer Service Representative

Hello Feeroper,

Yup, that was me you spoke to. Everything looks good now, so you should be all set.

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