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On a recently shipped order (4163786) I went to check the tracking link (although I don't remember if the shipping method I chose supports tracking) and it says both "Not yet shipped" and "Item(s) have already shipped." I got the confirmation email regarding their being shipped, so I am reasonably sure they're on the way, but why does it show both the not shipped and shipped blurbs?
Hello Alayern,
The tracking on your order indicates that it shipped out on Thursday, August 10.
What you are seeing is because of 2 different things. When we print the shipping label for your package you are charged for the items, any PDFs that you should get are granted, and an email letting you know your order is shipping is sent to you. When this happens as far as our system is concerned your order is shipped, so its status will reflect that. During subscriptions we do something called label runs which means that your order my have all of that happen but not ship out for several days. We have a window that we expect all of the orders to have shipped by. Your order can ship out any time in that window. This is why your email this month says, "expected to ship from the Paizo warehouse by August 18". The 18th is the expected end date. So the system sees that it is not August 18 and realizes that the order may not have shipped yet.
So you see that it has shipped because the shipping label has been printed and to our system that means it is shipped. You also see that is has not shipped because we are still in the subscription shipping window.