Stuck on 'place your order'


Customer Service


Hello!

I have been trying to purchase the contents of my cart for some time now, but I am unable to proceed past the 'place your order' button. Pressing it does nothing. Twice I went past where it asked me to confirm my credit card's security number, but the confirm button also did nothing.

Please help, and thanks!

Customer Service Representative

Hello Svalbard,

Your card is being declined due to "A field contains invalid data." It looks like the problem is in the state field on your address where you have the abbreviation, then a dash, then the full state name. I have changed it to just the abbreviation and was able to successfully submit the order. You will be receiving an email confirmation, and should be able to see the PDFs on your My Downloads page.


Great! All working now! I appreciate the help!

Diego Valdez wrote:

Hello Svalbard,

Your card is being declined due to "A field contains invalid data." It looks like the problem is in the state field on your address where you have the abbreviation, then a dash, then the full state name. I have changed it to just the abbreviation and was able to successfully submit the order. You will be receiving an email confirmation, and should be able to see the PDFs on your My Downloads page.

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