Order 4354474 - Starfinder Subscriptions Error


Customer Service


Starfinder Charter Superscriber

So, I just was checking, and the Starfield flip mat has left my sidecart. I'm hoping that is just a glitch, seeing as how is a rather critical item for actually playing the game.

If it's not a glitch, I'm more than a little disappointed, as I became a Charter Superscriber shortly after subscriptions went live... (After I got home from work that night)

Customer Service Representative

Hello Shadrayl,

The Starfield map is in your sidecart waiting for the GenCon pickup orders to be generated. I don't see any issues with it.


Starfinder Charter Superscriber

Really must have been a glitch then. When I looked earlier, it only had the Basic Terrain map. I even counted and the total number of items in my sidecart was different. Well, if it's fine now, I guess we're good. Thanks for checking into it for me, at least.


My cart is doing the same thing. I originally ordered 8 items to pick up at Gencon, but 4 of those items have disappeared and 4 are showing to be shipped later. I know there was a bug, could someone check if my items are just part of that?
Order 4390957 and 4241231

Customer Service Representative

Hello Chhughes,

It looks like some of the items got stuck in an in between orders state when they tried to move into your sidecart. I have pushed them the rest of the way and you should be able to see all 8 items in your sidecart now.


Thank you so much! Is there any way to verify that I am able to pick these up at Gencon? That is how I originally had them shipped.
Thanks again!

Customer Service Representative

Hello Chhughes,

Yes, all the items are in your sidecart waiting for GenCon pickup.

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