Order 4354474 - Starfinder Subscriptions Error

[Shadrayl of the Mountain]

So, I just was checking, and the Starfield flip mat has left my sidecart. I'm hoping that is just a glitch, seeing as how is a rather critical item for actually playing the game.

If it's not a glitch, I'm more than a little disappointed, as I became a Charter Superscriber shortly after subscriptions went live... (After I got home from work that night)

[Diego Valdez]

Hello Shadrayl,

The Starfield map is in your sidecart waiting for the GenCon pickup orders to be generated. I don't see any issues with it.

[Shadrayl of the Mountain]

Really must have been a glitch then. When I looked earlier, it only had the Basic Terrain map. I even counted and the total number of items in my sidecart was different. Well, if it's fine now, I guess we're good. Thanks for checking into it for me, at least.

[chhughes]

My cart is doing the same thing. I originally ordered 8 items to pick up at Gencon, but 4 of those items have disappeared and 4 are showing to be shipped later. I know there was a bug, could someone check if my items are just part of that?
Order 4390957 and 4241231

[Diego Valdez]

Hello Chhughes,

It looks like some of the items got stuck in an in between orders state when they tried to move into your sidecart. I have pushed them the rest of the way and you should be able to see all 8 items in your sidecart now.

[chhughes]

Thank you so much! Is there any way to verify that I am able to pick these up at Gencon? That is how I originally had them shipped.
Thanks again!

[Diego Valdez]

Hello Chhughes,

Yes, all the items are in your sidecart waiting for GenCon pickup.