Order Difficulties.

[vernuf]

Yesterday, I tried to make a purchase of a pdf and according to your website, the transaction was declined. My card is one of those listed as accepted. So I check my account. There's more than sufficient funds in my account. I email their customer service. They have no record of declining any transactions. And indeed, on my account's log, there is indeed a transaction for it that they accepted. So I think it's probably understandable that I"m wondering what's going on.

[Diego Valdez]

Hello Vernuf,

Your card is being declined due to failing the address verification system. Usually this happens when the billing address attached to your card does not match what your bank has on file. What you are seeing are not charges, they are authorizations. Each time you tried to submit the order your bank was pinged. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. How long this takes is entirely up to your bank and not something we can control.