Hey, I got an email saying my payment method was declined, and when I go to look at the order on this site there is red text saying the same thing however when I look at my banking information the full payment seems to have gone through.
What exactly should I do? I don't want to click try payment method again because it might charge my card twice.
Hey, I got an email saying my payment method was declined, and when I go to look at the order on this site there is red text saying the same thing however when I look at my banking information the full payment seems to have gone through.
What exactly should I do? I don't want to click try payment method again because it might charge my card twice.
Apparently I was using an older payment method with the incorrect address. Follow up question: Now that I've switched payment methods to the correct address and it's pending will it charge my card twice?
Hello Dire,
Your updated card authorized successfully so everything looks good now.
What you were seeing was not a charge. Your old card was declined due to failing the address verification system. Usually this happens when the billing address attached to the card does not match what the bank has on file for it. When you tried to submit the order the bank was pinged to make sure the card was valid. When that happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize that authorization. If not finalized authorizations will expire and the holds will be released. How long that takes is entirely up to your bank and not something we can control.