Payment method won't update expiration date


Customer Service


Had a subscription order get declined because my card expired; there's an option to update the expiration date but it doesn't seem to take, keeps showing the old one and saying it can't be charged. Tried both from the order itself and the payment methods page.

My card's new expiry date is 05/2020. Can you either update it for me or tell me what I'm doing wrong?

Customer Service Representative

Hello Gatherer1818,

The expiration date has been updated. The updated card authorized successfully so everything looks good on the order now.

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