Order Problems


Customer Service


Ok so I tried to order 5 pdfs from the store about 5 days ago. The first time I tried it said card declined so I tried again nothing seemed to happen. But it did put two pending charges on my account for 49.95 each. Looks like it may have double charged. Nothing shows up in my account order history and No books to show for it in download section. I understand if its holds or whatever I am just wondering when these charges may clear up.

Customer Service Representative

Hello Huggernaut,

Your card is being declined due to failing the address verification system. Usually this happens when the billing address attached to the card does not match what the bank has on file. What you are seeing are not charges, they are authorizations. Each time you tried to submit the order the bank was pinged to make sure the card was valid. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize these authorizations. If not finalized authorizations will expire and the holds will be released. How long this takes is entirely up to your bank and not something we can control.


Mkay thank you I will fix the address issues thanks for the response.

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