half a year to send an email about expired payment options.

[NaughtyPaws]

I checked thru my email. Today was the first notice I got about a payment option that expired at the end of last year.
I wonder how many other customers have missed out on stuff.

Guess that explains why I havent seen new books and comics arrive recently.

[Diego Valdez]

Hello NaughtyPaws,

We sent out an email letting you in February when the original payment failure occurred. Since we hadn't heard back from you we hadn't tried it again.

I have merged the items from that order into your current subscription order. You will be receiving an updated email confirmation reflecting that change.