Having just waded through the dreaded sea of staticly charged green adhesives supplied with my subscriptions, I have sadly found that one box contained the wrong item.
Inside the grasp of the overly affectionate and clingy packing peanuts, I found a copy of the Pocket Edition Core Rulebook, instead of the Pocket Edition Game Mastery Guide I had pre-ordered.
While another copy of the core rulebook isn't exactly useless, it also isn't what I ordered. I'm willing to return the erroneous item, but I'm not sure how financially viable that is given current international shipping prices. What do you think the best fix is?
Customer Service Representative
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Hello Paul,
Thanks for letting us know about this! I'm sorry to hear that you received the wrong item - it must have been mixed up in the flurry of packing subscriptions. Sorry for any inconvenience!
I've set up a replacement in your sidecart to be sent out with your next subscription shipment. We're planning on generating those orders next week, so just double-check your order generation email once you receive it to make sure that the replacement is in there. As for the incorrect copy, please feel free to keep it with our apologies. If you don't have a use for it, you can always consider donating it to a local school, library, or game store.
I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to assist you. Thanks, and have a wonderful weekend!
-Katina
Many thanks for the fix. I think I'll be passing the core rulebook along to my nephew for his birthday. Maybe it'll give him something to think about other than FPS and Minecraft. ;-)