Purchase won't go through.


Customer Service


I know I have enough money on the card but I can only get to the card verification number page and then I can not go any further. I get no errors but the continue button doesn't seem to do anything. Any help would be appreciated :)

Customer Service Representative

Hi dewalvez,

It looks like your card was declined several times with the message "One or more fields contains invalid data." I think the province information is formatted incorrectly/has too much info.

It looks like that may have been changed and then started getting declined with the message "insufficient funds." You may want to double check things like the currency conversion rate.

Let us know if you have any more questions.

Thanks!
~Sharaya


I am not getting errors though, the button won't do anything and I am 99% sure that this info is correct. I have ordered many things this week with this exact information so I don't see a problem my end here.


I have gotten to the three digit part but the button just shows the loading icon and disappears, no errors and the number is 100% correct.


Got it but you might want to make things like error appear if something doesn't work haha

Customer Service Representative

dewalvez wrote:
Got it but you might want to make things like error appear if something doesn't work haha

Glad to your hear that you got it to work.

And I'll pass the information about lack of error messages along to the tech team.

Thanks!

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