Order I made on March 29th is still pending...

[IQuarent]

Ordered a gift for someone and I just realized that the order is still pending! Now I'm worried! What should I do??

[Sharaya]

Hi IQuarent,

The item that you ordered has a listed product availability of shipping from us in 17 to 51 business days. General information about product availability can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0o

This is from what is basically a speciality supplier for us, so they can take longer for us to be able to get. I'm trying to see if I can get a better ETA from our webstore team. If you want to make any changes to the order in the meantime, please let us know.

Thanks!
~Sharaya

[IQuarent]

Thank you for the reply! There is no rush, as long as it gets to its destination.

[Sharaya]

Hi IQuarent,

To follow up, it looks like we have placed an order with this supplier, but are still waiting for it to make its way to us. I do not currently have an estimate for when we are expecting that package.

Thanks!
~Sharaya

[IQuarent]

Hello, it's now been 58 days, 7 days longer than what the maximum estimate was. At this point, should I even be expecting the package to arrive at all?

[Katina Davis]

Hi IQuarent,

I'm sorry for the delay, but we still have not received our restock from the distributor. I will be checking with our webstore team tomorrow to see if they are able to get any further information about that shipment, and I'll give you an update as soon as I've got one. I apologize for any inconvenience.

Just let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help out.

Thanks!
Katina

[IQuarent]

IT IS NOW JUNE. My patience has been depleted. Is this order happening, or not?

[Katina Davis]

Hello IQuarent,

It looks like we just received the product in stock, and the order was processed for shipping about 15 minutes ago. You should have received a confirmation email with more details when it sent out. I'm very sorry for the delay with this order, but it should be on the way now.

Please don't hesitate to ask if there's anything else we can help with in the meantime.

Thanks!
Katina

[IQuarent]

Ah, that it has! Sorry for the severity of tone, my frustration was reaching its peak. Thank you to all involved for finally making this happen.

[Katina Davis]

No problem, it did take quite a while for that product to reach us. I'm sorry for such a long wait, but it's finally over! :) Just let us know if there's anything else we can do for you.