Tracking number for USPS Priority


Customer Service


My normal stuff goes out UPS-MI, which includes a tracking number. Since this order, #2125970, went out USPS Priority, there is not a tracking number in the email. Is this normal?

No issues, I just noticed it.

-- david
Papa.DRB

Lantern Lodge

Thats correct. Things shipped from Paizo directly through USPS (first class and priority) can't be tracked.

thanks
sara marie


Will Paizo entertain the option of providing Delivery Confirmation from USPS?

My understanding is that it's free with Priority Mail, and a small fee for First Class.

Lantern Lodge

We've entertained it. In fact, pretty much every customer service meeting has us saying "I wish we had tracking/confirmation for USPS." Unfortunately its just not feasible at this time.


Cool, thanks for the update!

Paizo Employee Chief Technical Officer

For clarity:

Tracking—which lets one see the progress of a package throughout the shipping process—is not an option for Priority Mail because the Post Office doesn't offer it. If they did, we'd be *very* interested in offering it.

Delivery Confirmation, which lets one see *only* whether a package has or has not been delivered, is available for Priority Mail. But Delivery Confirmation is really designed to assure the *sender* that a parcel has been delivered; after all, the recipient already *knows* whether or not the parcel has arrived, and having the Post Office back them up—or disagree with them—doesn't actually help solve the problem. That fact, plus the fact that working it into our system would require us to increase the number of times each package has to be handled by our warehouse (thus decreasing the efficiency of our warehouse by a fairly significant amount), means we've elected not to implement it at this time.

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