Please help with an annoying problem when entering my password


Website Feedback

Scarab Sages

At present, this site remembers my password just fine, but it does not do so well remembering my E-mail address. For some reason, it only remembers an incomplete fragment thereof, and I'd rather not have to dick around every time with fixing filling in my full, proper E-mail address, but it seems to have this "remembered" somehow to the exclusion of making it remember my full proper address. What can be done about this?

Community & Digital Content Director

That's odd. Is this something you experience in multiple browsers? If not, then the one you're using is referencing some bad data possibly?

Scarab Sages

Chris Lambertz wrote:
Is this something your experience in multiple browsers?

What does that mean, exactly? It's quite specific to this site.

Community & Digital Content Director

Apologies, what I was referring to is that some browsers allow you to store login credentials. If you're experiencing this issue in a specific browser that has stored those credentials, it may be just referencing a bad version of those. If this is something you experience just on paizo.com, in multiple browsers, and do not have stored credentials, then it'll require some digging to suss out.

Scarab Sages

How would I know if I had "stored credentials?"

Also, are "browsers" things like Google/Internet Explorer/Firefox/Yahoo!? Just because I'm a competent Internet-user doesn't mean I know all the jargon.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

Browsers would be Internet Explorer, Edge, Safari, Chrome, Firefox, and Opera (among many others). They are the software you have installed on your computer that you browse the web with.

Google and Yahoo are search engines, which are websites that let you search for things on other websites.

Stored credentials are usernames/passwords that your browser remembers for you, and will auto fill login forms with. As Paizo themselves don't have any sort of auto fill for their login form, anything you see that is automatically there would be your browser remembering it for you. If that data is wrong, there is nothing that can be done on Paizo's end to fix it. You will need to go into your browser's settings to fix it yourself. The exact process varies depending on which browser you use.

Scarab Sages

Okay, thank you.

Well, I'm using Google Chrome. What does that tell you/what do I do?

Sovereign Court

Pathfinder Starfinder Society Subscriber

Check out passwords.google.com, sign in with your google account, and scroll to paizo.com. Does it exist? If so, does the email address in the username field look correct?

Scarab Sages

Thanks! I never knew about that site!

It has the right one...and a whole lot of wrong ones. Do I just delete the wrong ones?


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Yep. Should solve it for you.

Scarab Sages

Thank you! That worked!

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