Order 4221406

[Iadel]

Hi!

For this order, I tried to pay using my store credit, but I don’t know whether this has worked properly. In the email I received after submitting the order, everything looks OK: the “Store Credit to Apply” covers the “Order Total”. However, in the order on “My Account”, there’s a message saying “This order requires a valid payment method”, the store credit is only covering part of the cost, and my store credit wasn’t reduced as much as I expected.

(There are possible clues in the arithmetic: my remaining store credit according to “My Account” equalled the cost of the order, and the partial store credit being applied to the order looks like the difference between my store credit before I submitted the order and the cost of the order. So perhaps the system has tried to do something like calculate my remaining store credit twice. Let me know if you need any more information.)

Would you be able to check this order and let me know if there’s anything more I need to do?

I’d also like to check whether the rain17 discount has been applied to this order in the way that you’d expect.

Thanks very much!

[Katina Davis]

Hello Iadel,

Thanks for letting us know about this! I've taken a look, and it seems that our system was being a bit grumpy when putting this order together. To get things fixed, I've moved the items to a new order (#4221943) and I'll be sending you a confirmation email in just a bit.

The order should now show the correct discounts for the Rain17 code, and the correct amount of store credit to be used for the order. Just take a look over the confirmation email when you receive it, and let me know if anything needs to be adjusted.

Otherwise, this should be all taken care of! Once the warehouse has processed the order for shipping, you should receive a second confirmation email to let you know that it's on the way. If you have any questions or concerns in the meantime, just let me know!

Thanks,
Katina

[Iadel]

Hi Katina!

Everything looks correct to me now. Thanks very much for your assistance!