Order #4181242

[Fran Crowe]

I sent an email 8 days ago and have received no response.

Problems:

After placing my order on 1/9/17, the amount indicated for the total was $116.02 (it seemed I had a large shipping credit).

The amount I had expected it to be was $159.01.

The order confirmation email (I assumed was showing me the total before shipping discount) indicated $104+65.01 shipping and showed as a total of $179.98. Unclear how that math works.

The total amount that showed up as authorized was $215.88 (from 5 different charges, even though it indicated 3 packages).

On 1/20/17 I was emailed confirmation that 2 packages were sent and the order details were also changed at some point. $163.89 (4 different charges) was what actually cleared with no explanation or response via email. No confirmation was sent on the 3rd package (14 items), although under the order it shows as shipped on the same day.

I have received package 958422 and 958423 (today). Please let me know the status of the 3rd package, what the issue with the payment is, and resolve the discrepancy. I would expect communication prior to going ahead with any charging or shipping that was modified from my original total. At a maximum my total would have been $159.01 (after the First Ten shipping discount), although at checkout it indicated $116.02 (after discount).

An additional issue was with package 958423. I have always been happy with the condition of books that I have received and have considered any minor dings or minor imperfections a cost I'm willing to absorb. Of the 7 hardcovers in the package, 2 fell into that category, 2 were borderline (with damaged corners), but 3 had crushed/damaged corners with splitting. I'd like some type resolution at least on the 3 heavier damaged books, let me know if you need pictures (if you do discounts) or RMA (for refund or replacement) or how you wish to proceed.

Thanks,
Fran

[Diego Valdez]

Hello Fran,

Between when the order was placed and when it shipped there were items removed and other items added to the order. Because of this the system ended up miscalculating a bit. You were charged a grand total of $163.89 though the order totaled out to $159.01. A refund for the difference of $4.88 has been issued to your original payment method.

The last package is on its way to you.

I can get replacements set up for the damaged books, but I will need to now which books they are. If you are able please send any pictures of the damaged books to [e-mail].

[Fran Crowe]

Diego Valdez wrote:

Hello Fran,

Between when the order was placed and when it shipped there were items removed and other items added to the order. Because of this the system ended up miscalculating a bit. You were charged a grand total of $163.89 though the order totaled out to $159.01. A refund for the difference of $4.88 has been issued to your original payment method.

The last package is on its way to you.

I can get replacements set up for the damaged books, but I will need to now which books they are. If you are able please send any pictures of the damaged books to [e-mail].

On my end I modified the order prior to final submission of it (to balance out packages/shipping costs), but not after that prior to your shipping the order. I guess that must somehow have caused the totals to glitch? When submitting the order it showed my shipping and handling discount as $52.99 (I thought that was a prior credit), but the order confirmation email itself showed as close to 180 not giving me even the $10 shipping discount. Then the 5 authorizations on my account ($215 was held) changed to 4 authorizations listed on the order page (eventually charged), both with different totals.

Anyways, it was very confusing. Especially with the 3rd package being somewhere in limbo. I suppose whatever the issues were, my account is now only minus the original expected total, with the package now on its way, so all is good. If I run into something similar in the future, I'll call at first sign of a discrepancy.

The only hardcovers in the order were copies of The Art of Dragon. I will get some pictures and email them in the morning.

Thank you for your assistance.

-Fran