Order 4172173

[TClifford]

This order was done on 12/24 and was supposed to ship out with my January monthly titles. It's still sitting in my side car. Why didn't it go out with the January titles if the January title order was done on 1/6?

[Diego Valdez]

Hello TClifford,

The item didn't ship out with your January subscription because it was not ready to go. We are still waiting for it to get to us from the supplier. If it had been pulled out of your sidecart and into your January subscription order the order would not have been able to ship out.

[TClifford]

Well can someone updated the listing because it still shows available early December 2016.

[Katina Davis]

Hi TClifford,

The status of the product has now been changed to 'unavailable' because we are waiting to see when we will receive the item in from our supplier. Once we've received them, yours should hop into your next available subscription order.

Just let me know if there's anything I can help with in the meantime.

Thanks!
Katina

[TClifford]

Okay it has been another 2 weeks and another monthly shipment is going out and this is still on my sidecar. What is going on with this product? Nothing in the description says that it is unavailable. Do you have the pack in or not?

[Katina Davis]

Hello TClifford,

Thanks for following up with us. I've taken a look and it seems that we do now have the boosters in stock. We received them after your February order was already generated, so it would not have been able to go into that order automatically. However, it is still in your sidecart and should be sent out along with your next subscription shipment. Just take a look at the confirmation email you'll receive when those orders are generated, to make sure that the item is included.

Otherwise, please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out. Thanks, and have a wonderful day!

-Katina