Order 2875387 and Replacement never received. Stuck somewhere?


Customer Service


I had made a post about a shipment of Campaign Coins that I never received and you were gracious to send a replacement, but that one hasn't arrived either.

I believe it must be stuck somewhere in the shipping process and chances are the first package is there too. Do you have any tracking number of other information I could use to find the package? I'll be making some calls later and anything could help.

P.S. I had made a post on my previous thread involving this and even sent an email to customer service and received no reply.

Customer Service Representative

Hello DrewberryPie,

Your order shipped out on December 28 and had up to 11 business days in transit to you. It should have arrived by now, so it sounds like it is lost in the post. For international orders we do not have tracking information, so I don't have any I can give you. The order shipped out through standard post which usually means UPS Mail Innovations carries it to their closest facility to your address and then transfers it to the local post for final delivery.

I can get another replacement set up for you, but before I do we will want to verify the shipping address and possibly try a different shipping method. Please send an email with your shipping address to customer.service@paizo.com.

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