Order # 4190750


Customer Service


I placed this order on January 11, hoping to have the items before this coming Friday (January 27) as that is the start date for the Reign of Winter campaign for my group. The items in the order include the Reign of Winter Item Cards deck and the Reign of Winter Face Cards deck, as well as a set of the silver d20 Crits or Fails coins. It has now been nearly 2 weeks, and the items have not yet been shipped. I sent an email 2 days ago (January 21) to ask if there was anything that I needed to do to get the order to ship, but I have gotten no response. At this point, I will need to upgrade to faster, but more expensive, shipping in order to have them here in time for us to start the campaign. Is there any hope that they will ship soon? If so, how do I upgrade to the 2 day shipping option, and how much will that cost me?

Customer Service Representative

Hello Wysp,

It looks like you spoke to one of my coworkers on the phone earlier today and got everything sorted out.

We aren't open on weekends so it takes a little time on Monday and Tuesday to catch up on the emails that were sent over the weekend.

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