Why is it items I have paid for already that are in my sidecart don't ship with my subscription items? Now what I am getting at is the following
Order 4110990 was placed on 12/22
My subscription, Order 4170849 was placed on Jan 6
That's a 2 week difference
Is the item from the first order not in stock, and if so when will it be.
Hello Malik,
There are some items we have to get from a distributor or manufacturer when an order is placed for them. These items will show a longer ship out time in the availability portion of their product page. For instance, the item you ordered says, "Ships from our warehouse in 4 to 18 business days." This is our estimate for how long it may take to get to us from the supplier. Keep in mind that business days exclude weekends and holidays.
When a subscription order is generated the system will look in your sidecart. If there is anything in your sidecart that is ready to go it will get pulled into the the order. If anything is not ready to go, like the book in your sidecart, it will be left there and checked on again next month. Since the item in your sidecart was not ready to go it was left in the sidecart.
We don't charge for anything until it ships, so you have not been charged for the item in your sidecart yet.
Hello Malik,
There are some items we have to get from a distributor or manufacturer when an order is placed for them. These items will show a longer ship out time in the availability portion of their product page. For instance, the item you ordered says, "Ships from our warehouse in 4 to 18 business days." This is our estimate for how long it may take to get to us from the supplier. Keep in mind that business days exclude weekends and holidays.
When a subscription order is generated the system will look in your sidecart. If there is anything in your sidecart that is ready to go it will get pulled into the the order. If anything is not ready to go, like the book in your sidecart, it will be left there and checked on again next month. Since the item in your sidecart was not ready to go it was left in the sidecart.
We don't charge for anything until it ships, so you have not been charged for the item in your sidecart yet.
Thanks for the response
Makes more sense now