Hello,
My account is reading this order as being completed, but I haven't recieved it. I've tried to reach out to UPS, USPS, and the UPS-MI link that I was originally given. Neither UPS or the USPS can find any indication of the package using the tracking numbers I gave them, and UPS-MI hasn't responded to any of my attempts at communication. Can you please help me track this order down? Thank you.
Hi Mainer,
Sorry to hear that hasn't made it to you! It looks like that should have arrived by now (even if the tracking information had trouble updating, which sometimes happens). At this point it is most likely lost. I've set up a replacement order for you. You should get an order confirmation email for that soon.
Thanks!
~Sharaya
Hello,
I apologize, because I should have noticed this sooner, but I was sent two replacements instead of one, and the second replacement arrived yesterday. The first replacement (order #491448) arrived about a week ago, and I'm happy with it. I'm guessing the second replacement (order #4195590) was sent on accident. What is the best method to return this extra copy?
Customer Service Representative
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Hi Mainer,
Thanks for letting us know! You should be able to tape the box back up and write "Return to Sender" on it, and that *should* get it back to us. If you have any troubles with that, just let us know and we'll see what the best move is from there.
Otherwise, don't hesitate to ask if there's anything else we can help with in the meantime.
Thanks!
Katina