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Tried to order from the website.
Got order declined. Called Debit card company, confirmed funds. Asked customer service to check why order was turned down.
Answer, PIN number incorrect.
So I removed the payment method and then recreated it. Came up with no prompt to enter PIN. Tried to put order through again. No prompt to enter PIN.
Not using my usual computer. Please advise.
Hi Kerney,
It was declined on our side with the message:
"General decline of the card. No other information provided by the issuing bank."
You shouldn't need to enter a PIN number for an online order. Perhaps the 3 digit card verification number from the back of the card, but not a PIN number.
It looks like the most recent attempt to submit it may have still had the old card data sticking on there. I have set it to use the recreated card info and you may want to try again.
Thanks!
~Sharaya
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Hi Kerney,
It was declined on our side with the message:
"General decline of the card. No other information provided by the issuing bank."You shouldn't need to enter a PIN number for an online order. Perhaps the 3 digit card verification number from the back of the card, but not a PIN number.
It looks like the most recent attempt to submit it may have still had the old card data sticking on there. I have set it to use the recreated card info and you may want to try again.
Thanks!
~Sharaya
Thankyou.