Order 4152011, wrong product delivered


Customer Service

Silver Crusade

Instead of paths of the righteous, I have received a package containing The whisper out of Time this afternoon.
This was obviously mispackaged, as this book is nowhere in my order history.

I would like to know how to return this book and I would like to receive my player companion at the earliest convenience.

Paizo Employee Customer Service Representative

Hello Richter,

Thank you for letting us know about this! I'm sorry to hear that you received the wrong item, but I'll go ahead and get a replacement set up to be sent out to you as soon as possible. Once it's been shipped, you should receive a confirmation email to let you know that it's on the way.

As for the other book, please feel free to keep it with our apologies. Having it shipped back internationally is probably too big of a hassle to worry about in this case.

Please don't hesitate to ask if there are any further questions or concerns that you may have, and I'll be happy to help out. Otherwise, have a great weekend!

Thanks,
Katina

Silver Crusade

Much obliged, once again I am pleasantly suprised by the friendliness of paizo customer service.

Thanks again!

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