On December 5th 2016 I had tried to purchase 'Slaughter at Splinterfang Gorge' from TPK Games through this site and it refused my payment siting an error. I then went to DrivethruRPG and bought the product, but when I had checked my bank account, I had been charged by Paizo the same amount, and I do not see it in my downloads.
I would like the refund of 13.64$ (canadian) put back on my card. Please and Thank You.
It looks like your card was declined by our credit card processing system because it did not pass the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open the transaction as a pending authorization, we will not be able to finalize any charges through that. It is just temporary authorizations that will expire from your account. More details about our billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t
I have submitted an authorization reversal request for this transaction attempt. This should notify your bank that we will not be finalizing any charges through those and they can release any holds they may have on the funds. In most cases, those should be reversed in about 1 business day, but it may take 1 to 5 business days, depending on your bank.
If you have any further questions, please let us know.
Thanks!
~Sharaya