Hi everyone,
Received today a mail saying the payment was declined.
Don't understand why.
May be a bug due to the fact that I changed to a new credit card I just received since the previous one was just out of date, but there is no reason whatsoever why this one is to be rejected since it works well these days for many other transactions.
Anyway I just tried a few minutes ago to reuse the same credit card and send you a mail about it. Please tell me it worked this time else I will use another card.
Anyway please do not delay shipping (I’ve been a subscriptions owner for years, I would really hate missing one shipment).
Thanks again for your service over the years.
Tell me if there is anything else I can do.
Regards
Hello Frencois,
The decline we got when we tried your payment method this morning was, "General decline of the card. No other information provided by the issuing bank." This is a decline on your banks end, so I don't have any information on why it may have been declined. I got the same decline when I tried again just now.
Hello Frencois,
The decline we got when we tried your payment method this morning was, "General decline of the card. No other information provided by the issuing bank." This is a decline on your banks end, so I don't have any information on why it may have been declined. I got the same decline when I tried again just now.
Thanks Diego for the feedback.
I will immediately pay with another credit card... but right now I can't because the order page doesn't anymore offer me the opportunity to pay. Can you fix that? Is there something I can do?
Thanks for the help.
Customer Service Representative
|
Hello Frencois,
Thanks for letting us know! You should be able to add a new payment method to the order if you go to your Payment Settings on your account. If you have any troubles doing so, just let us know and we'll see what we can do to get the correct card in place.
Otherwise, please don't hesitate to ask if there are any further questions or concerns that we may assist you with.
Thanks!
Katina