Hello - I had a PF Battles subscription delivery along with a side-cart order that I made last week. I initiated the delivery, but the order has been sitting in a 'pending' state since last week (the 23rd). Is there an issue with the payment, or something else delaying the delivery? Thanks for checking!
Hi Father Dagon,
It looks like the order is good, the warehouse just hasn't made it to it in the shipping queue just yet. It should be on its way sometime this week.
Thanks!
~Sharaya
Ah, that's good news then. Thanks again!
So the overall shipment thread shows that a number of other folks have this same 'pending order' issue, and that it might be due to setting the order to 'ship as soon as possible' last week (which I believe I did when the order hadn't gone out yet on the 23rd)- "Please note: If you set your subscription to "ship as soon as possible" between now and when we begin generating December shipments (Mon 11/28), the case will most likely not generate. If your order gets stuck, please alert Customer Service."
Is that impacting this order, or is it still just normal warehouse backlog?
Customer Service Representative
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Hi Father Dragon,
If an order is affected by that bug, typically it moves into an unsubmitted order and you would be unable to see it pending on your account. I've just double-checked yours, and it seems that it's just caught up in the normal warehouse traffic. Things tend to get a bit more hectic around this time of year, so sometimes it can take a bit longer.
I hope this helps! Just let us know if you suspect anything is wrong, and we'll be glad to look into it.
Thanks, and have a wonderful weekend!
Katina