Teresake
|
| 1 person marked this as a favorite. |
Would someone please take a look at Order 4137135?
My AP subscription has been combined with another order-which is fine-but it looks like I'm being charged twice. The original order, which included PDFs & physical books (Order 4134633) and charged to a different card than my AP subscription is tied to.
But it appears both cards are being charged for the 5 items not part of my subscription. I can confirm from my bank that both accounts have received the pending charges.
$56.24 Payment authorization
$74.90 Payment authorization
Hopefully that makes sense. I appreciate your time and assistance.
| Sharaya Customer Service Representative |
Sorry for any confusion with this! We do not finalize any charges for items until they are processed for shipping. In this case, it looks like the authorization for $56.24 should expire from your account, and the authorization for $74.90 should be the one that gets finalized later.
More details about billing and authorizations can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0t
If you have more questions, please let us know.
Thanks!
~Sharaya