Order 4137135


Customer Service

Scarab Sages

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Would someone please take a look at Order 4137135?

My AP subscription has been combined with another order-which is fine-but it looks like I'm being charged twice. The original order, which included PDFs & physical books (Order 4134633) and charged to a different card than my AP subscription is tied to.

But it appears both cards are being charged for the 5 items not part of my subscription. I can confirm from my bank that both accounts have received the pending charges.

$56.24 Payment authorization

$74.90 Payment authorization

Hopefully that makes sense. I appreciate your time and assistance.

Customer Service Representative

Sorry for any confusion with this! We do not finalize any charges for items until they are processed for shipping. In this case, it looks like the authorization for $56.24 should expire from your account, and the authorization for $74.90 should be the one that gets finalized later.

More details about billing and authorizations can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0t

If you have more questions, please let us know.

Thanks!
~Sharaya

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