Hi,
I seem to have been missed off the November order for my Pathfinder Companion subscription.
I've checked my emails to see if something went wrong (no emails), and my subscription seems to be active. But there's no order in my account, no book in my mailbox, and no pdf in my downloads; which is annoying as Blood of Beasts is a book I've been waiting for for some time!
Can anyone let me know what's happened please?
Customer Service Representative
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Hello Apocryphile,
Thank you for letting us know about this! I'm sorry for the confusion, but it looks like our system had a little hiccup which caused your subscription to be skipped. However, this should be a pretty simple fix.
I've generated Blood of the Beast into your sidecart, and we'll be starting December order generation today. The system should lump those two together and send you an email when it's all ready. If you don't get an email sometime today or tomorrow, just let us know and I can be sure to take a peek for you.
Otherwise, you should be all set! Please don't hesitate to ask if there are any further questions or concerns that I may assist you with, and I'll be glad to do so.
Thanks!
Katina
Hello Apocryphile,
Thank you for letting us know about this! I'm sorry for the confusion, but it looks like our system had a little hiccup which caused your subscription to be skipped. However, this should be a pretty simple fix.
I've generated Blood of the Beast into your sidecart, and we'll be starting December order generation today. The system should lump those two together and send you an email when it's all ready. If you don't get an email sometime today or tomorrow, just let us know and I can be sure to take a peek for you.
Otherwise, you should be all set! Please don't hesitate to ask if there are any further questions or concerns that I may assist you with, and I'll be glad to do so.
Thanks!
Katina
Hello Katina,
I still have not received a delivery on my subscription since July, which now seems to be suspended.
Assuming I go back and manually purchase the missed releases, how will I receive the pdfs?
Regards,
Steve
Hello Steve,
Thank you for letting us know. You do not need make a purchase for the items you missed. I have generated them for you. You will be receiving an email confirmation. Please look it over and let me know if any changes need to be made or if anything needs to be added or removed. I have asked the tech team to take a look at your subscription and see if they can figure out why it is not generating new items for you each month.