Problem with Order #4075871


Customer Service

The Exchange

I got an email notifying me about a problem with my payment which I corrected the next day. After this I thought I was well and good but when I checked back a week or so later, all of the items had been moved to my sidecart.

If were to press the "ship everything immediately" button will I still the PDFs that I'm supposed to get for being a sub or am I screwed for this month?

Customer Service Representative

Hi Crillitor,

It looks like those may have been moved because of how Worldscape #2 was generated for you.

They are still subscription items (and your subscriptions are still active), so if you set your sidecart to Ship As Soon As Possible, it will still grant the PDFs upon shipping.

Thanks!
~Sharaya

Community / Forums / Archive / Paizo / Customer Service / Problem with Order #4075871 All Messageboards
Recent threads in Customer Service