HUGE BILLING PROBLEM!!!

[Jason rivet]

about a day or two ago, I attempted to buy a $3.99 PDF from this website, and it said the transaction was declined. I attempted it a number of more times, again still declined.

I checked my bank account this morning and I see that Paizo has taken a total of $62.05 from my bank account!

I also didn't receive the PDF I ordered in my downloads.

how can I get refunded this money?

[Jason rivet]

here is a photo of the translations in my account.

https://68.media.tumblr.com/13920c5cf6960c9c5703c727b413a9b3/tumblr_ogsm13T dxe1rytmxdo1_1280.jpg

[Joana]

Someone from Customer Service will be along in a few hours when the office opens to give you an official response, but until then, this FAQ should make you feel a little less stressed.

[Sharaya]

Hi Jason,

It looks like one of my coworkers responded to your email earlier today.

If you have any more questions, please let us know.

Thanks!
~Sharaya