Wrong packaging: Adventure pack No. 3; Tempest Rising

[captaincutlass]

Hello,

5 days ago (!) I contacted customer support by email.

I did not yet receive any reply.

Here's part of my email:

"Hello,

This week I've ordered my missing adventure packs for the Pathfinder Adventure Card Game, Skulls & Shackles. I'm very happy with it. However, I do have a problem: The Pathfinder Adventure pack No. 3; Tempest Rising consists of twice the same deck of cards. Perhaps through a packing error in the factory. I'm missing a lot of scenarios, locations, villains, monsters, etc ... This causes the deck to be useless.
Attached I send you a photo that clearly shows that I received the same two decks of cards.
Can you fix this?
.

PS: If you need my address it is:"

(omitted for privacy on this forum)

"If you need any further information, let me know.

Thanks in advance for your efforts and reply."

Can i expect a reply? Or maybe someone here can help?

[Diego Valdez]

Hello Captaincutlass,

I'm sorry to hear you got duplicate decks! You don't have a shipping address on your account so I don't know where to send them. Send me an email with your shipping address to [e-mail] (I can't find a previous email from you in our inbox), or add it on your account and let me know here, and I can get them shipped out.

[captaincutlass]

Hello,

thanks for your reply, I seem unable to edit my address in my account, it simply states: you do not have a shipping address...

But there's no way to add it, I'm using Chrome

In any case, I've re-forwarded my original email to the email adress.

Note that I've sent it with another email account as the one used in my Paizo account.

The title is: Wrong packaging: Adventure pack No. 3; Tempest Rising.

Maybe you can find it on my real name? Which is Joeri Winkeler

Thx!

[Diego Valdez]

Hello Captaincutlass,

I received the email and set up the replacements. Thank you for resending it. You will be receiving an email confirmation for the replacements. Please look it over and let me know if any changes need to be made.

[captaincutlass]

Hi,

Thanks a lot for your efforts!

[captaincutlass]

I've not yet received an email confirmation?

[Katina Davis]

Hello captaincutlass,

It looks like we sent a confirmation email for the order, and then another when it was shipped out, which was on the 10th. I'll go ahead and send another one just in case, but you may want to check in your spam folders just in case the emails are getting caught up.

In the meantime, the order is already on it's way to you. Just let me know if there's anything else we can help out with.

Thanks!
Katina