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Order 4122121

Customer Service

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Grand Lodge

Hello!

For some reason, my card on file for subscriptions was denied. I think it was using an old card initially and I changed it, but the pending order still says "Transaction Denied."

It's not a balance issue, and everything looks correct on my end.

Any help would be appreciated. Thanks!
Customer Service Representative

Hi ThreeEyedSloth,

It looks like it hadn't tried the new card information yet. I've tried authorizing it again on our side and it looks like it should be good now. You should get an updated order confirmation email.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya
Grand Lodge
Sharaya wrote:

Hi ThreeEyedSloth,

It looks like it hadn't tried the new card information yet. I've tried authorizing it again on our side and it looks like it should be good now. You should get an updated order confirmation email.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

Great, thank you so much!

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