Order #4100692


Customer Service

The Exchange

Dear Customer Service,
I received an e-mail that there was no payment method for this order, however, I was applying my store credit to the order as per what it says on my account: "You have a store credit balance of $29.85 that you may apply toward future purchases." I wanted to apply the complete store credit, but it looks like it only applied $4.34 to my purchase, and has requested a payment method for the rest. IF you apply the whole credit, I don't think I'll have any remaining balance for the order that would necessitate an additional payment method (i.e. credit or debit). Please let me know if this is so.
Sincerely,
Zeugma

Customer Service Representative

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Hello Zeugma,

Thank you for letting me know. The order was being a bit stubborn about applying your store credit so I had to move the items to a new order. I was able to apply all of the store credit and everything should be ok now. You will be receiving an email confirmation for the new order.

The Exchange

Diego Valdez wrote:

Hello Zeugma,

Thank you for letting me know. The order was being a bit stubborn about applying your store credit so I had to move the items to a new order. I was able to apply all of the store credit and everything should be ok now. You will be receiving an email confirmation for the new order.

Thank you!

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