Order 3906612


Customer Service


This order has been pending since last Thursday. My bank is telling me they are side-eyeing it as fraud. They've already asked me twice if it is a real transaction that I meant to do. What are you waiting for, and engraved invitation?

Customer Service Representative

Hello Majik,

Your order shipped out earlier this morning. Normal shipping times for us are 1-7 business days.


Diego Valdez wrote:

Hello Majik,

Your order shipped out earlier this morning. Normal shipping times for us are 1-7 business days.

Good Morning Diego,

Please verify that the package actually is being shipped. UPS MI has had the same tracking info since 10/18/16. Their FAQ advises contacting them after 48 hours for shipping updates. When called, they advised that I contact the shipper.

Customer Service Representative

Hello Majik,

The tracking for the order indicates it was picked up by the post on October 18. The last update was on October 19 when it entered a post office in Auburn, WA. It is likely somewhere between there and you right now.

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