Order 4078225

[Kim Hall]

This was a subscription order split into multiple packages. For some time, it showed that everything had shipped but didn't give downloads for most, and now it shows that only one has shipped. I'm not sure if this is a display error or if only one of the four packages actually has shipped.

Is there any way this could be clarified, and potentially corrected if need be? Thanks.

[Katina Davis]

Hello Kim,

Thank you for bringing this to our attention! I've taken a look into your order, and it seems that it is splitting into multiple packages because that is the only way our system was able to stick with your shipping preference of First Class mail. I'm not quite sure why only one has been sent out so far, but the rest should be ready to go as soon as our warehouse is able to reach them in the queue.

If you'd like to rearrange the shipping for the rest of the order, just let me know before it is shipped and I should be abel to take care of it. Likewise, I'll be happy to assist with any further questions or concerns that you may have.

Thanks, and have a great day!
Katina