Order not shipping


Customer Service


Hello, I ordered the Eclipse phase core rulebook. Paypal said the payment passed. However the money was never taken from my bank account. Neither was the product shipped and it says I have nothing in my order history. Is it because I put a false birthday date on my account and it didnt match that of my credit card? If so i'd like to edit my birthday date to pass the order again, thanks!

Customer Service Representative

Hello Glibson,

I don't see an attempt to place the order. I don't see a payment method attached to the order at all, or even on your account. You will need to add a payment method to be able to submit the order.

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