Hello,
When does my order ship? I've already paid for it, and it's been pending since last Thursday.
Hello Piccolo,
The shipping dates for the September subscriptions are Monday, September 12 through Friday, September 23. So your order may ship anytime between now and the 23rd. You can find these dates each month on that months subscription shipping thread in this forum each month.
We do not charge for anything until it ships, so you have not been charged yet. However, you may see an authorization. When we generate the subscription order the bank gets pinged to make sure the card is valid. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. This authorization will be finalized when the order ships. If it expires before then it will disappear and we will open and finalize a new one when the order ships. You can read more about authorizations here.
Hello,
Why is my T shirt no longer in my upcoming shipment and back into my sidecart?
Customer Service Representative
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Hello Piccolo,
It looks like your shirt was moved back into the sidecart because we are still waiting to receive more of them in our warehouse. If it had remained in the order it would have held things up until we received it, and sometimes shirts can take a while to reach us. Instead, it is now pending in the sidecart and should hop into the next available subscription order once it's ready.
I'm sorry for the confusion! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.
Thanks!
Katina