Order 4046955 : bent package and products


Customer Service

Liberty's Edge

Good day to you.

I received my Order 4046955 in pretty bad shape : the package was bent in several directions on one end and so was In Search of Sanity that took the brunt of it.

The backcover of Haunted Heroes Handbook was slightly bent too but stays serviceable I guess.

This is the very first time this happened to any of my orders and I do not wish to keep the bent AP volume.

How can I get a new one in mint shape ?

Thank you for your time and help,

Christophe Gallen

Customer Service Representative

Hello Raven Black,

I'm sorry to hear you got damaged books! I have set up replacements for you which will be shipping out along with your September subscription order. You will be receiving an updated email confirmation reflecting this. If you are able will you send pictures of the damaged books to [email]customer.service@paizo.com[/emal] that I can pass along for quality control?

Liberty's Edge

Thank you very much for the replacements. Pics just sent. Sorry for the delay

Customer Service Representative

Hello Raven Black,

We have received the pictures. Thank you for sending them.

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