Order 4060210


Customer Service


I got charged for $81.38 for side-cart items without any confirmation. I think it would be more appropriate if there is a shipping fee pre-calculation for side-cart items or requirement for confirmation so I could know EXACTLY how much I'd pay before I get charged.

And this order is delivered with Shipping USPS Priority Mail which I doubt is the cheapest shipping method.

My subscription shipping method setting has been set to the cheapest possible. In the side-cart order: Order 4055420, I also selected the Cheapest (Usually Standard Postal) shipping method.

I do not quite understand why the system chose USPS Priority Mail which cost me $81.38 shipping fee. In Order 4055346 the AP is delivered by Standard Postal Delivery which cost significantly cheaper so surely Standard Postal Delivery is an available and cheaper option.

Customer Service Representative

While there is not currently a way to show estimated shipping costs for the sidecart items, you can always check an estimated shipping cost by changing the shipping options (the "Change Shipping Details" button) to view the available shipping options and costs, then setting it back to be side carted before you actually submit it. Just be aware the that cost will change when the subscription items are add to it, as shipping is calculated based on weight and volume or the items being shipped at the time.

Priority Mail is the cheapest option for this order, because some of the items on your order do not qualify for standard post. The Core Rulebook and the Beginner Box each exceed 4 pounds individually. Standard post for international shipments has a weight limit of 4 pounds per package.

If you want to make any changes to the order, please let us know. We don't finalize any charges for items until order are processed for shipping, so you have not be charged for this order yet. More details about payments and authorizations can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0t

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

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