Order 4064271

[StarMartyr365]

I repeatedly took the PDF/Book cover out of the order but it still included it. I just want the pdfs. Please cancel the book/pdf combo.

Thank You
Steve

[StarMartyr365]

Good Morning Paizo!

I understand you're still working your way through a cup of coffee and a 3 day back log so I'm just going to bump this.

Steve

[captain yesterday]

They actually work from the bottom up.

Sorry!

If it helps, I made that mistake myself. :-)

[StarMartyr365]

I'm not alone!

I swear I took the bundle out twice and double checked before I sent the order but it still showed up.

Oh, well. I know they'll get to it.

SM

[Katina Davis]

Hello SM,

Thanks for your patience! It looks like your book was just about to go out, but I was able to stop it and cancel it from the order. I'll be sure to send you an updated confirmation email so that you can verify that everything was canceled.

We don't finalize charges until a product is processed for shipping, but it looks like there's an open authorization for the book on your card. I'll go ahead and put through a reversal request, which should let your bank know that we're not planning on finalizing that authorization and they should be able to release it. For more information about our authorization process, please visit our authorization FAQ here.

I hope this helps! Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.

Thanks!
Katina

[StarMartyr365]

Thank you so much!

The hold has already been released.
Kudos to you and the rest Customer Service Team.

SM